Frequently asked questions

What are the qualifications and experience of your volunteers?
Our volunteers come from a variety of background and experiences, including education and human resources, and have experience in the Australian job market and application process. All volunteers hold a current Working With Children's Check and Police Check. More importantly, our volunteers care about supporting social outcomes and are dedicated to providing tailored support to users of this platform.

Does resumesupport.org generate any revenue from this platform?
No. resumesupport.org operates entirely as a not-for-profit platform and generates no revenue from its services. Service delivery is dependent on the generosity and goodwill of our dedicated volunteers.

How long does it take to receive feedback?
We currently have a dedicated team of 2-3 volunteers (depending on monthly service demand) and endeavor to provide tailored feedback within 1-2 weeks of your submission. Many users of resumesupport.org often come back with questions, clarifications and revisions after our first review.

How do you approach your reviews?
We approach each submission on a case-by-case basis. Typically, we will look at opportunities to improve the content, language, grammar, structure and presentation of your job application documents in the context of your experience, target job and/or career aspirations.

Feedback might involve a combination of high level feedback, detailed and worked examples, as well as specific comments across the documents provided. We will not write the résumé or cover letter for you. Rather, we provide tailored feedback that you can bring into your current and future job applications.

How are our documents collected and handled?
resumesupport.org takes data privacy and information security very seriously. All data collected will only be used for the purpose of providing tailored support to you. We will not share any data collected with other persons or organisations. We use JotForm for the secured collection, management and storage of documents and submissions. JotForm abides by the same privacy policy for user submissions and data storage. Any documents collected will be deleted from storage systems within 1-week of service completion.

Who is the founder of resumesupport.org?
resumesupport.org was founded by Brian Sebastian in early 2018. He is passionate about improving social and economic outcomes for local communities. He holds a Bachelor of Commerce (Economics) and currently works as a management consultant in Melbourne, Australia across a variety of strategy and public policy projects with agencies in education, social services and government.